Retention BDC specialist
Mercedes-Benz of Massapequa Mercedes-Benz of Massapequa Freeport, NY Freeport, NY Full-time Full-time $45,000 - $65,000 a year $45,000 - $65,000 a year 6 days ago 6 days ago 6 days ago SUMMARY Contacts past and current consumers of the dealership to make appointments to get them interested in a new car purchase.
ESSENTIAL DUTIES Essential Duties include the following.
Other duties may be assigned.
Contacting past and current customers with the goal of making an appointment with one of our sales consultants.
Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, or by e-mail Develop retention strategies - create plans and incentives to improve customer retention.
Has knowledge of all dealership products and services.
Attends Manufacturer Training as required.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting a vehicle.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks e-mail frequently and respond to inquiries immediately.
Delivers messages intended for other departments promptly.
Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles all sales inquiries professionally Acts as liaison with any services the dealership uses to promote its site or advertise.
Maintains an ongoing customer database to capture repeat business.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc.
, and their benefits to customers.
Attends product and sales training as requested by management.
Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to do business Use time management to complete daily tasks both personal and professional All customers must be addressed in a pleasant manner, Please and Thank You are not implied We offer competitive compensation and benefits packages for qualified candidates.
If you are a motivated individual with a passion for sales and customer retention, we would love to hear from you.
Apply now to join our team as a Retention Specialist! Job Type:
Full-time Pay:
$45,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) 2% match 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Parental leave Vision insurance Experience level:
1 year 2 years No experience needed Schedule:
10 hour shift 12 hour shift 4 hour shift 8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus opportunities Commission pay Monthly bonus Ability to Relocate:
Freeport, NY 11520:
Relocate before starting work (Required) Work Location:
In person Essential Duties include the following.
Other duties may be assigned.
Contacting past and current customers with the goal of making an appointment with one of our sales consultants.
Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, or by e-mail Develop retention strategies - create plans and incentives to improve customer retention.
Has knowledge of all dealership products and services.
Attends Manufacturer Training as required.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting a vehicle.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks e-mail frequently and respond to inquiries immediately.
Delivers messages intended for other departments promptly.
Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles all sales inquiries professionally Acts as liaison with any services the dealership uses to promote its site or advertise.
Maintains an ongoing customer database to capture repeat business.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc.
, and their benefits to customers.
Attends product and sales training as requested by management.
Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to do business Use time management to complete daily tasks both personal and professional All customers must be addressed in a pleasant manner, Please and Thank You are not implied 401(k) 401(k) 2% match 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Parental leave Vision insurance 1 year 2 years No experience needed 10 hour shift 12 hour shift 4 hour shift 8 hour shift Monday to Friday Weekends as needed Bonus opportunities Commission pay Monthly bonus Freeport, NY 11520:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
ESSENTIAL DUTIES Essential Duties include the following.
Other duties may be assigned.
Contacting past and current customers with the goal of making an appointment with one of our sales consultants.
Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, or by e-mail Develop retention strategies - create plans and incentives to improve customer retention.
Has knowledge of all dealership products and services.
Attends Manufacturer Training as required.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting a vehicle.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks e-mail frequently and respond to inquiries immediately.
Delivers messages intended for other departments promptly.
Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles all sales inquiries professionally Acts as liaison with any services the dealership uses to promote its site or advertise.
Maintains an ongoing customer database to capture repeat business.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc.
, and their benefits to customers.
Attends product and sales training as requested by management.
Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to do business Use time management to complete daily tasks both personal and professional All customers must be addressed in a pleasant manner, Please and Thank You are not implied We offer competitive compensation and benefits packages for qualified candidates.
If you are a motivated individual with a passion for sales and customer retention, we would love to hear from you.
Apply now to join our team as a Retention Specialist! Job Type:
Full-time Pay:
$45,000.
00 - $65,000.
00 per year
Benefits:
401(k) 401(k) 2% match 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Parental leave Vision insurance Experience level:
1 year 2 years No experience needed Schedule:
10 hour shift 12 hour shift 4 hour shift 8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus opportunities Commission pay Monthly bonus Ability to Relocate:
Freeport, NY 11520:
Relocate before starting work (Required) Work Location:
In person Essential Duties include the following.
Other duties may be assigned.
Contacting past and current customers with the goal of making an appointment with one of our sales consultants.
Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, or by e-mail Develop retention strategies - create plans and incentives to improve customer retention.
Has knowledge of all dealership products and services.
Attends Manufacturer Training as required.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting a vehicle.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks e-mail frequently and respond to inquiries immediately.
Delivers messages intended for other departments promptly.
Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles all sales inquiries professionally Acts as liaison with any services the dealership uses to promote its site or advertise.
Maintains an ongoing customer database to capture repeat business.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc.
, and their benefits to customers.
Attends product and sales training as requested by management.
Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to do business Use time management to complete daily tasks both personal and professional All customers must be addressed in a pleasant manner, Please and Thank You are not implied 401(k) 401(k) 2% match 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Parental leave Vision insurance 1 year 2 years No experience needed 10 hour shift 12 hour shift 4 hour shift 8 hour shift Monday to Friday Weekends as needed Bonus opportunities Commission pay Monthly bonus Freeport, NY 11520:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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